How soon will I receive my item? We freight from over 7 locations (depending on stock) from around the country. Orders are processed and packed at 1.00 pm every day(EST). Orders that have been received prior to this time would normally be received the next day but delivery time may be 48hrs or more depending on your location .

 

What warranty will I have? Our warranty is 12month / 20,000kms on passenger vehicles and 6month / 20, 000kms on commercial vehicles. (commercial includes all diesel vehicles,4wd,utes,vans,trucks etc). Warranty claims will not be approved if the product is found to have external entry,ie salt/sand/oil/coolant.

 

What should I be aware of with starter motors? 62% of starter motor failure can be attributed to faulty or week batteries. 19% of starter motor failures can be attributed to poor connections,bad cables, high resistance or poor grounds. 8% of starter motor failures can be attributed to being incorrectly shimmed. 7% of starter motor failure can be attributed to incorrect engine timing or vehicle over heating.

 

What should I be aware of with alternators? 67% of all alternator failures can be attributed to faulty or weak batteries, batteries should be replaced or fully charged when a new alternator is fitted. 14% of alternator failure can be attributed to poor electrical connections, fusable links, poor battery cables, dirty terminals or poor grounds. 9% of all alternator failures can be attributed to belt wear or improper adjustment. 6% of alternator failure can be attributed to jump starting incorrectly. NOTE: Before installing alternators you must replace or fully charge the battery. Never remove battery terminals when vehicles are operating.

 

Who can fit my airconditioning parts? Most auto electricians and many mechanics have the correct tools and equipment to install air-conditioning parts including recharging the system. Automotive airconditioning is now a licensed activity through ARC- The Australian Refrigeration Council. If you are unsure if your technician is licensed to carry out the neccesary work look for the business AU number which must be on all advertising by a repairer after July,1 2009. All handlers of refrigerant must also carry a RHL. For more information on refrigerant look at www.arctick.org.